What payment methods do you accept?
We currently accept Visa and Mastercard via PayPal. You do not need a PayPal account in order to make a purchase. Simply follow the checkout steps on PayPal’s secure site as you would for any other web order. However, if you do have a PayPal account, payment can be sent directly from your account.
How fast will I receive my order?
All orders are made to order so please allow a little extra time for delivery. You should typically receive your order within 2-4 weeks.
Can I change or cancel my order after it has already been placed?
We want you to be completely satisfied with your purchase. However, since we try to turnaround your order in a timely manner, it might be difficult to catch the changes before your items are shipped. If you have a change, please contact email@example.com, and we’ll see if we can help. If your order has already shipped, we’ll send you instructions on how to return it.
What is your return policy?
We want to make sure you are completely satisfied with your SOPHIA GRACE purchase, so you may return or exchange unworn and unwashed (no exceptions) items within 14 days of the date of purchase. If you need to return an order, simply email firstname.lastname@example.org and request an item return form. Please include your order number found on your packing slip or in the order confirmation email received when the order was placed. Exchanges are not accepted a new order must be placed. Return shipping charges are the responsibility of the customer, unless the return is due to a defective item or shipping error by SOPHIA GRACE.